Handle inbound and outbound calls from patients and attendants.
Respond to enquiries regarding doctors, consultations, procedures, services, timings, and appointments.
Schedule, confirm, reschedule, and follow up on patient appointments.
Make follow-up calls to patients regarding appointments, consultations, investigations, and procedures.
Coordinate with doctors, nursing, front office, billing, and other departments as required.
Maintain accurate records of patient enquiries and call details.
Follow up with prospective patients and convert enquiries into appointments where applicable.
Provide patients with accurate information as per hospital guidelines.
Handle patient concerns politely and escalate unresolved issues to the concerned department.




Maintain confidentiality of patient information at all times.
Prepare daily/weekly call reports and update the concerned reporting manager.
Conduct feedback calls and record patient responses when required.
Support hospital campaigns, health packages, promotional activities, and outreach calls.
Ensure qualified communication and a positive patient experience.

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Tele Caller Executive Hospital Nungambakkam
🏢 Rainbow Children's Hospital, Guindy
📍 Nungambakkam