BugsBurner Technologies is hiring a Technical Support Executive for one of our US-based clients. The selected candidate will work as part of the client’s support team, while BugsBurner Technologies will manage the hiring and engagement.
Responsibilities
Provide customer support through email and chat
Work closely with the client’s support and technical teams
Troubleshoot basic software, system, and networking issues
Document customer queries and follow up until resolution
Escalate complex issues to the appropriate team
Maintain explicit, qualified, and timely communication
Requirements:
Previous experience in email, chat, or technical customer support
Basic networking knowledge, including IP addresses, routers, ports, and connectivity troubleshooting
Good written and spoken English
Solid communication and problem-solving skills
Ability to work independently and collaborate with a remote team
Willingness to follow the client’s procedures and support standards
Availability to work from 5:00 PM to 1:00 AM Recent Jersey time (US Eastern Time)
The corresponding India working hours will change when US daylight saving time begins or ends, so candidates must be comfortable adjusting their schedule accordingly
Candidates should mention their relevant experience, networking knowledge, current location, notice period, and shift availability when applying.