We are looking for a confident and target-oriented Telecaller to handle both inbound and outbound calls. The candidate will be responsible for speaking with prospective customers, understanding their requirements, explaining products/services, generating leads, and converting enquiries into sales.
Key Responsibilities
Handle inbound customer calls and respond to enquiries professionally.
Make outbound sales calls to prospective and existing customers.
Understand customer requirements and recommend suitable products/services.
Generate and follow up on leads through calls, WhatsApp, and other communication channels.
Explain product/service features, pricing, offers, and benefits to customers.
Convert leads and enquiries into successful sales.
Maintain regular follow-ups with potential customers.
Achieve daily, weekly, and monthly calling and sales targets.
Maintain accurate records of calls, leads, follow-ups, and sales in CRM/Excel.
Handle customer queries and provide appropriate information.
Coordinate with the sales team for lead status and order closure.
Build and maintain positive relationships with customers.
Ensure timely follow-up on pending leads and enquiries.
Required Skills
Excellent communication and convincing skills.
Solid sales and negotiation abilities.
Comfortable handling both inbound and outbound calls.
Good customer-handling and relationship-building skills.
Target-oriented and result-driven approach.
Basic knowledge of MS Excel/CRM is preferred.
Ability to handle multiple leads and follow-ups efficiently.
Positive Hindi and English communication skills.
Qualification
12th Pass / Graduate in any discipline.
Experience
1–3 years of experience in Telecalling, Telesales, Inside Sales, Customer Service, or similar roles.
Candidates with proven sales conversion experience will be preferred.
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages
Cell phone reimbursement
Internet reimbursement
Paid sick time
Provident Fund