Job Overview

Vachak AI is looking for an IT Support Executive to be deployed at a university in Raipur for handling day-to-day IT and application support operations.

The candidate will act as the in office support person between the University users and the Vachak AI technical team.

Key Responsibilities
Provide day-to-day IT and software support to university staff/users.
Assist users with login, account, password, and application-related issues.
Provide basic support for Vachak AI software/platform usage.
Troubleshoot basic computer, printer, internet, browser, and system issues.
Assist university staff in using web-based applications and dashboards.
Report software bugs and technical issues to the Vachak AI technical team.
Collect screenshots, error messages, and relevant details for issue resolution.
Coordinate with the Vachak AI technical team for unresolved issues.
Follow up on reported issues until closure.
Maintain a daily issue/support register.
Assist with basic data entry, system configuration, and operational activities when required.




Ensure smooth day-to-day operation of the deployed Vachak AI system.

Required Skills
Basic knowledge of computers, Windows, Internet and MS Office.
Good understanding of web applications.
Basic troubleshooting skills.
Good communication skills in Hindi and English.
Ability to work directly with university staff.
Good documentation and follow-up skills.
Basic knowledge of IT support/helpdesk operations.

Qualification
Graduate / Diploma in IT, Computer Science, BCA, BSc IT or equivalent.
Freshers can apply if they have positive computer and communication skills.

Preferred
Previous experience in a university/college/school environment.
Experience in IT Helpdesk or Technical Support.
Basic knowledge of networking, printers, browsers and web applications.

Pay: ₹10,000.00 - ₹13,000.00 per month

Perks
Cell phone reimbursement
Paid time off
Work from home

Work Location: In person

📌 Technical Support Executive Raipur
🏢 Geniusminds Software
📍 Raipur