Experience: Minimum 1 year of corporate experience
Education: BE/B.Tech – Any Engineering Branch
Role Overview
We are looking for an Engineer – Customer Support to provide technical assistance and support to customers. The ideal candidate should have basic electrical knowledge and positive communication skills. Knowledge of solar products will be an added advantage.
Key Requirements
BE/B.Tech in any engineering branch.
Minimum 1 year of corporate work experience .
Basic electrical knowledge is mandatory.
Knowledge of solar products and solar systems is an added advantage.
Valuable communication and customer-handling skills.
Ability to troubleshoot and resolve basic technical issues.
Willingness to work in a night shift .
Comfortable working 3 days from the office every week.
Positive problem-solving and analytical skills.
Key Responsibilities
Handle customer queries and provide technical support.
Understand and troubleshoot basic electrical and product-related issues.
Guide customers through troubleshooting steps and solutions.
Coordinate with internal technical teams when required.
Maintain proper records of customer interactions and issues.
Ensure timely resolution and follow-up on customer concerns.
Support customers with product-related information and basic technical guidance.
Preferred Skills
Basic knowledge of electrical systems and components.
Understanding of solar products/systems.
Customer support or technical support experience.
Strong verbal and written communication skills.
Good troubleshooting and problem-solving abilities.
📌 Technical Support Specialist Bengaluru
🏢 BayRock Labs
📍 Bengaluru
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