Key Responsibilities
Make Outbound Calls: Contact potential or existing customers using provided databases and scripts.
Lead Generation: Identify prospective clients, qualify leads, and pass promising prospects to the sales team.
Handle Inquiries: Answer incoming questions about product features, pricing, and services.
Follow-Up: Conduct scheduled follow-up calls to nurture relationships and close sales.
Data Management: Update customer details, log call outcomes, and maintain accurate records in the CRM software.
Meet Targets: Achieve daily and monthly key performance indicators (KPIs) like dial counts, talk time, and conversion rates.