Today, the corporate landscape is energetic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the setting where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build whats next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As a Technology Analyst you will work on supporting critical applications for leading global Financial Services firms
Required
Minimum 5+ years of experience in Unix and good SQL knowledge
Excellent communication and analytical skills
Positive to know AWS
Preferred
Understanding of capital markets and middle / back office operations in any investment bank
Role Description
Work actively with team members to analyze and resolve application issues
Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
User Ticket management (Backlog review, User interface and manual prioritization)
Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
Understand current queue of work items handed over across shifts and review criticality/priority
Planned/unplanned events Support BCP (Business Continuity Planning), Migration, Holiday activities