We are seeking an experienced Telemarketing Manager to lead and manage our telecalling and telemarketing operations. The ideal candidate should have proven expertise in handling high-volume calling teams, converting leads into sales, and driving revenue through effective telemarketing strategies.
Key Responsibilities
Manage, train, and motivate the telemarketing and telecalling team to achieve sales targets
Develop and implement telemarketing strategies to improve call-to-conversion ratios
Monitor daily calling activities, performance metrics, and sales outcomes
Ensure effective lead management and follow-up processes
Convert inbound and outbound calls into confirmed sales and business prospects
Coordinate with sales, marketing, and operations teams for seamless execution
Maintain high standards of customer interaction and service quality
Prepare daily, weekly, and monthly performance and sales reports
Identify gaps in team performance and conduct regular training sessions
Ensure compliance with company policies and ethical telemarketing practices
Required Skills Qualifications
Minimum 5+ years of experience in telemarketing / telecalling, preferably in sales-driven roles
Proven track record of converting calls into sales
Experience in managing and leading telemarketing teams
Solid communication, negotiation, and interpersonal skills
Ability to analyze performance data and optimize calling strategies
Target-oriented mindset with solid leadership abilities
Experience in Tiles, Sanitaryware, or building materials industry is an added advantage
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📌 Telemarketing Manager Chennai
🏢 Lakshmi Ceramics
📍 Chennai
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