Job Purpose: Making a large volume of calls/emails to explain the companys product range. The person should be able to generate new leads, coordinate order details between the customer & factory, showing customer around our experience center and fill relevant sales reports. Responding to complaints from customers and give after-sales support when requested is also a must.
Responsibilities:
Making a high number of calls and sending high volumes of emails
Converting calls into order conformation and follow up with the factory for dispatch and installation.
Monitor and maintain the customer data in the required formats.
Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
Follow up for payment from customers on time to ensure productive functioning
Inform clients of unforeseen delays or problems
Monitor the team’s progress, identify shortcomings and propose improvements.
Handle the processing of all orders with accuracy and timelines.
Maintaining customer satisfaction and feedback forms
Any other responsibility as assigned by the management.
Requisite Skills:
Excellent and persuasive communication skills in English & Telugu
Basic computer knowledge (MS Word & Excel)
Passionate, hard worker and well-organized qualified with power to prioritize and multitask.
Ability to meet deadlines.
Positive liaison with all other department members.
Education:
Bachelor’s Degree in any discipline
Relevant Experience:
Preferably experience in sales and customer service.