Chance with Encora | Technical Support Engineer II | Noida | 6+ Years
Dear Candidate,
We are currently hiring for a Technical Support Engineer II role with Encora, Noida.
Position Details
Role: Technical Support Engineer II TAC
Experience: 6+ Years
Location: Noida
Work Mode: 5 Days WFO
Shift Timing: 2:00 PM – 11:00 PM
Key Skills macOS & Windows | Google Workspace | JumpCloud/MDM | Slack | Jira | Zoom | Google Meet | Endpoint Support | Identity & Access Management
Role Highlights
Provide Level 2 technical support for macOS and Windows endpoints, including provisioning and troubleshooting.
Administer Google Workspace, including user provisioning, groups, and device policies.
Manage endpoint and identity platforms such as JumpCloud or similar MDM/directory solutions.
Support Slack administration, including user onboarding/offboarding and app integrations.
Handle incidents, service requests, and escalations through Jira or similar ticketing platforms.
Provide timely technical support to users in hybrid and remote work environments.
Administer and troubleshoot Zoom, Google Meet, and video conferencing solutions.
Support conference room AV hardware and coordinate with vendors when required.
Maintain troubleshooting guides, support documentation, and IT playbooks.
Ensure SLA compliance while delivering effective and timely resolution of technical issues.
Ideal Candidate
6+ years of relevant technical support experience.
Solid hands-on experience with macOS and Windows endpoint support.
Experience administering Google Workspace is mandatory.
Exposure to JumpCloud or similar MDM/directory platforms is preferred.
Positive understanding of IT ticketing, incident management, and SLA processes.
Interested candidates are invited to apply for this opportunity with Encora. Regards,