About BrightBlu

BrightBlu designs and manufactures EV chargers and the software that runs them. Our mission is to make electric driving possible for everyone by making charging easy, accessible and affordable.

About the role

You will be the technical voice of BrightBlu to customers and partners: remotely diagnosing faults on EV chargers deployed across India, fixing them through configuration and firmware updates wherever possible, and directing our field service partners when a site visit is needed. You own every ticket from first contact to confirmed resolution.

What you will do
Own support tickets end-to-end and keep customers informed at every stage
Remotely diagnose charger faults using device logs, telemetry and OCPP / CMS data
Resolve remotely where possible: configuration, firmware updates, network / Wi-Fi / SIM issues, guided checks of supply, earthing and RCD
Specify diagnosis, parts and checks for field partner engineers; review visit reports before closure
Support installation and commissioning (charger online, configured, first session verified)
Escalate safety-related faults immediately with evidence




Log every interaction in the ticketing system; prepare RCA reports for repeat failures
Build troubleshooting guides and fault-code references; train field partners

What we are looking for
2+ years in technical support, service or I&C; of EV chargers, power electronics, UPS / inverter / battery, solar or telecom equipment
Working knowledge of single- and three-phase AC systems, MCB / RCD, earthing and multimeter use
Methodical fault-finding; comfortable reading logs
Transparent English and Hindi; customer handling over phone, WhatsApp and email
Disciplined about ticketing / CRM records

Positive to have
Hands-on AC EV charger experience (7.4 / 11 / 22 kW); IEC 61851 / 62196; CP / PP behaviour
OCPP 1.6J message flows and CMS / CSMS portals
Firmware updates (OTA / serial), Modbus RS-485 meters, Wi-Fi / BLE devices
Experience coordinating third-party field vendors; RCA report writing
Tamil, Kannada, Telugu, Marathi or Bengali (or Any major regional language skill will be considered).

Education: BE / B.Tech / Diploma in ECE, EEE, EE, IE or equivalent Location: Pune, Maharashtra | Full time

📌 Technical Support Engineer Ev Charging Pune
🏢 Brightblu India
📍 Pune