A1 to A2
Average PMI (last 6 months)/PMS rating 3 and above
Min 1 year in current role
No Warning Letter issued in the past 3 months
E-learning mandatory courses certified wherever applicable

Responsibilities

Role statement (summary of the role): 1. Able to communicate in Hindi & English
Instructing recent hire and conducting process specific training
Conducting refresher/ corrective trainings
To implement the training curriculum successfully and in a timely manner
To achieve a desirable training output
Review existing training materials and make revisions, as necessary, as per instructional design
Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants
Monitor progress of current hires during OJT days post classroom
Monitor calls and provide feedback to the agents on the floor
TNA & TNI for the on floor agents
Conducting timely assessments & refresher training as and when required




Evaluating calls through Remote / Side by side methodology for new hires post classroom training
Generate training reports
Giving structured feedback
Hold calibration sessions to ensure standardization of the learning systems
Consulting teams to achieve classroom innovation
To contribute towards building an excellent training delivery team
Good analytical Skills.
Maintain SOPs and update SOPs every once a quarter.
Must have the ability to work under pressure & in an unstructured workplace.
Managing retention & attrition during training.
Ability to execute training tasks/ assignment on short notice
Interact with the Quality and Operations to identify, screen and execute process improvement plans

Qualifications

12/undergraduate

📌 Trainer Mumbai (India)
🏢 Digitide Solutions
📍 India