Transaction Monitoring - Perform transaction monitoring activity through FRM. Ensure the suspicious transactions are shared with the concerned team to put on hold by the agreed time 3:00 am.
Fraud Detection : Ad hoc investigation of suspicious/fraud Merchants.
Dispute Management : Follow-up with Merchant, Sales, and Branches for resolution of Open/Reject/Risk Hold cases.
Daily MIS and Reporting :
Preparing Weekly/Monthly dashboard on Transaction monitoring activity.