We're hiring a Virtual Kiosk/Front Desk Agent to manage guest check-in/check-out operations through our hotel self-service kiosk system. You'll be the first point of contact for guests, ensuring smooth, effective, and friendly service.
Responsibilities
Assist guests with kiosk check-in/check-out
Verify guest ID and reservation details Handle payment processing and pre-authorizations Troubleshoot basic kiosk/equipment issues (camera, cash machine)
Escalate technical or guest issues per SOP Maintain accurate shift logs and handover notes
Follow OTA communication and charge-handling protocols
Requirements
No prior experience required — full training provided
Basic computer literacy Explicit communication skills (English)
Willingness to work rotational shifts
Professional appearance and demeanor
Preferred Interest in hospitality/customer service Prior front desk, kiosk, or customer-facing experience is a plus
What We Offer
Training and growth opportunities
Competitive monthly salary
Supportive team environment
Pay: ₹18,000.00 - ₹30,000.00 per month
Advantages
Flexible schedule
Paid sick time
Provident Fund
Work Location: In person
📌 Virtual Front Desk Agent Surat
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📍 Surat
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