We are hiring Customer Support Executives for the Airtel Black process. The selected candidates will be responsible for assisting Airtel customers with their queries, service-related concerns, and providing effective resolutions while maintaining a high level of customer satisfaction.
Responsibilities
Handle customer queries through the assigned support channel.
Assist customers with Airtel Black services and account-related concerns.
Understand customer issues and provide appropriate resolutions.
Maintain qualified communication with customers.
Follow process guidelines, quality standards, and compliance requirements.
Achieve assigned productivity and quality targets.
Eligibility
Education:
Graduation mandatory.
Experience: Minimum 1 year of experience in a voice/customer support process.
Good communication skills in English and relevant regional languages.
Customer-service orientation and problem-solving skills.
Candidates should be comfortable working in rotational shifts.
Compensation & Perks
CTC: Up to 3 LPA
Cab facility: As per company/process eligibility.
Extra benefits may be applicable according to company policy.
Selection Process
HR Screening
Communication/Assessment Round
Operations/Manager Round
Final HR Discussion
Interested candidates can share their updated resume for further screening and interview details.
Preferred candidate profile
📌 Walk In Voice Process Executive Hyderabad
🏢 Digitide Solutions
📍 Hyderabad
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