Job Title: Collections Executive

Company: 36 Forts Capital Private Limited (LoanDidi)

Location: 3rd Floor, Ashirwad Towers, GE Road, Raipur, Chhattisgarh fully in-office

Experience: 1–3 years | Salary: 10,000 – 15,000 per month

Role & responsibilities
Call assigned overdue borrowers daily and follow up until payment is made or a firm commitment is recorded.
Explain outstanding dues clearly — principal, interest, penal charges — and guide borrowers on how to pay.
Record every call outcome, promise-to-pay date and borrower response in the system on the same day.
Follow up on broken promises and escalate accounts that need field visits or legal notice to the Collections Lead.
Meet daily and monthly targets on calls made, contacts connected, promises kept and amount recovered.
Handle borrower objections and disputes calmly, and flag genuine hardship cases for settlement review.
Work strictly within RBI fair practices and the Company's code of conduct — no threats, no abusive language, no calls outside permitted hours, no contact with unauthorised third parties.

Preferred candidate profile




12th pass or graduate in any discipline.
1–3 years in collections, recovery, telecalling or customer service; freshers with solid communication will be considered.
Fluent in Hindi and Chhattisgarhi; basic English for system entries.
Comfortable with a computer, mobile dialler and daily data entry.
Persistent and thick-skinned, but polite — able to hold a firm conversation without losing temper.
Based in Raipur or willing to relocate; available Monday to Saturday, 10:00 AM to 7:00 PM.

Perks and benefits
Fixed monthly salary, paid on time.
Full training on the lending product, recovery process and RBI fair practices before you start calling.
Transparent daily targets and a transparent 12-grade career ladder (L01–L12) — progression to Senior Executive and Team Lead is defined, not discretionary.
Direct exposure to the founders in a small, rapid-growing fintech team.
Statutory perks (PF, ESIC, gratuity) extended as and when the Company becomes covered.

📌 Walk In Collection Executive Raipur
🏢 36 Forts Capital
📍 Raipur