Collection Specialist
Interact with providers on calls or emails to procure status of an identified overpayment (Refund request).
Ensure to follow-up and give resolution to accounts which are outstanding for an insurance firm.
Address outstanding or assigned AR through analysis and calls.
Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a recovery.
Report trends / patterns in denials and billing related roadblocks to the immediate reporting manager
Meet the established SLAs (service level agreements) for production and quality
Update the outcome of the calls or analysis in a explicit documentation.
Utilize the process SOP and also stay updated with changes done with the SOPs
Improve the performance based on the feedback provided by the reporting manager / quality audit team

Desired Skills
Excellent communication skills.
Graduation is mandatory
Knowledge on US Healthcare is mandatory.
Minimum 2 years of experience from Voice back ground
Willing to work in Night shift (Evening 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AM)
Valuable knowledge to work from Excel.

📌 Walk In Collection Specialist Hyderabad (India)
🏢 Cotiviti
📍 India