Customer Relations Call Center Agent

Essential Duties and Responsibilities
Answer incoming calls, place approved outbound calls, respond to voicemails, and assist with customer electronic communications.
Research and respond to customer inquiries using loan servicing systems, account notes, procedures, and approved resources.
Receive and process payments and provide accurate information regarding loan balances, payment activity, escrow, account status, servicing activity, and available servicing options.
Assist customers regarding delinquency, mortgage assistance, and loss mitigation, including providing information regarding available programs, application requirements, current status, and next steps in accordance with established procedures.
Perform approved loan system data entry, documentation, account maintenance, and task management activities.
Provide first-call resolution whenever possible and escalate matters requiring additional authority, specialized review, or licensing.
Adhere to customer identification, privacy, information security, regulatory, quality, and customer service requirements.
Meet established productivity, service level, attendance, and quality expectations.

📌 Walk In Customer Relations Call Center Agent Pune
🏢 Consolidated Analytics
📍 Pune