Key Responsibilities:

Customer Coordination / Order Management
Receive and monitor customer schedules through emails and customer portals.
Coordinate with PPC, Production, Quality, Stores and Logistics for timely order execution and delivery.
Track customer orders, production status, dispatches and delivery commitments.
Communicate order status, delays and revised delivery schedules to customers.
Manage customer portals for schedule downloads, dispatch updates and ASN creation/submission.
Generate customer invoices in SAP and ensure accurate dispatch documentation.
Coordinate with Accounts for payment advice, outstanding payment follow-up and recovery.
Handle customer queries related to orders, dispatches, invoices and deliveries.
Prepare daily/weekly reports on schedules, dispatches, pending orders and payments.
Maintain accurate records and ensure compliance with customer-specific requirements and company procedures.
Build and maintain qualified customer relationships through timely communication and support.

📌 Walk In Sales Coordinator Pune
🏢 Sumax Enterprise
📍 Pune