The Tele Caller is responsible for reaching out to prospective customers over the phone, explaining products or services, addressing queries, and ensuring lead conversion or customer satisfaction.
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Key Responsibilities
Outbound & Inbound Calls
Make outbound calls to potential customers to generate leads and conversions.
Handle inbound calls, provide accurate information, and resolve queries.
Customer Engagement
Explain company products, services, programs clearly.
Counsel customers on advantages, procedures, and next steps.
Lead Management
Maintain and update call records in CRM or databases.
Follow up regularly with leads to ensure timely conversion.
Target Achievement
Meet daily/weekly/monthly call and conversion targets.
Assist the team in achieving overall sales/admission goals.
Coordination & Reporting
Coordinate with the sales/admission team for smooth process flow.
Prepare and submit daily call reports to the Team Leader/Manager.
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Skills & Qualifications
Education: Minimum 12th pass; graduation preferred.
Experience: 0–2 years in telecalling, customer service, or sales (freshers may also apply).
Skills:
Excellent verbal communication skills in [English / Hindi / Local Language].
Polite and persuasive telephone etiquette.
Basic computer knowledge (MS Office, CRM).
Ability to handle rejection and work under pressure.
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Key Competencies
Positive listening and problem-solving skills
Positive attitude and confidence on call
Target-driven and self-motivated
Patience and persistence