Job Description: Senior Telecaller
Position Overview
Job Title: Senior Telecaller / Team Lead - Voice/Sales
Location: [In-Office / Hybrid / Remote - e.g., Noida / Delhi NCR]
Experience: 2–4 years (proven track record in telesales, lead generation, or BPO voice processes)
Employment Type: Full time
Working Hours: [e.g., Day shift 9:30 AM – 6:30 PM / US-UK Rotational Night Shift]
Salary Range: ₹2.5 LPA – ₹4.5 LPA + Performance Incentives [1]
Role Summary

We are looking for a results-driven Senior Telecaller to lead high-value outbound calling campaigns, mentor junior telecallers, drive high conversion rates, and manage pipeline accuracy in our CRM. [1]
Key Responsibilities
Lead Generation & Conversion: Execute high-volume and targeted outbound calls to warm/cold database leads to pitch products/services. [1, 2]
Objection Handling: Handle complex escalations, difficult prospects, and aggressive rejections with high emotional intelligence and persuasion. [1]
Target Achievement: Own and exceed individual daily/monthly targets for qualified leads, sales closures, or scheduled site/client visits. [1, 2]
CRM Hygiene: Maintain accurate, real-time logs of customer interactions, follow-up callbacks,



and status tags in tools like Salesforce/Zoho. [1, 2]
Quality & Mentorship: Assist team leads/managers by listening to junior call recordings, giving quick feedback, and sharing best-practice opening/closing scripts.
Compliance: Adhere strictly to DNC (Do Not Call) guidelines, company privacy policies, and QA scorecards. [1]
Required Qualifications & Skills
Education: Higher Secondary (12th Pass) mandatory; Bachelor’s degree preferred.
Experience: Minimum 2+ years working as a telecaller, telesales executive, or inside sales rep.
Communication: Fluency in English and Hindi (or regional language specific to campaign); neutral accent.
Technical Literacy: Comfortable using CRM software, Google Workspace/MS Excel, and rapid web/dialer navigation.
Core Competencies: Resilience under pressure, high persuasive stamina, active listening, and time-management discipline. [1, 2, 3, 4, 5]
Perks & Perks
Performance-based monthly/quarterly commission/incentives
Fixed day/night shift allowances (if applicable)
Structured career path into Inside Sales Lead or Team Supervisor
Health insurance / Provident Fund (as per company policy) [1]

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