Roles and Responsibilities :

Training:
Conduct Pre-Training System Analysis (PTSA).
Organize Go-live Teacher training / ClassEdge Product training.
Conduct CE based pedagogy/ refresher training sessions.
Product and process training to newly recruited Edge Co-ordinators in schools.

Service support:
Identify and resolve content related concerns raised by the Teachers, within defined timelines.
Provide product development inputs to the organisation based on the feedback from School/Teachers.
Analyse usage reports to plan and implement academic interventions in schools.

Relationship:
Visit schools at defined time intervals and ensure optimal usage of CE assets in teaching.
Organise usage and engagement activities in schools, as required.




Ensure excellent customer satisfaction on academic parameters and collect the Customer feedback form, as per timelines.
Meeting with the school stakeholders /school management, as required.

Revenue:
Create need for various other products of CE & increased business at schools.
Identify upsell and cross-sell prospects, ensure timely contract renewals and payment collection.
Manage the schools in terms of high collections and low delinquency.

General:
Update Project portal & other related reports as mandated.
Manage Edge Coordinators (outsourced staff at school), monitor their performance and provide timely feedback.
Ensure adherence/ compliance to the listed policies and processes.

📌 Academic Manager/trainer From Edtech Industry Lucknow
🏢 Tata ClassEdge
📍 Lucknow