We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for assisting customers, resolving their queries and complaints, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:
Handle customer queries through phone calls, emails, chat, and other communication channels.
Understand customer concerns and provide appropriate solutions in a timely manner.
Resolve complaints and issues while maintaining a professional and positive attitude.
Provide accurate information about products, services, orders, and company policies.
Follow up with customers to ensure their issues are resolved satisfactorily.
Maintain proper records of customer interactions, complaints, and resolutions.
Coordinate with internal teams to resolve customer-related issues.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Meet defined customer service and performance targets.
Collect and share customer feedback to help improve products and services.
Maintain a high level of professionalism and customer satisfaction at all times.

Requirements:
Bachelor's degree or equivalent qualification preferred.




0–2 years of experience in customer support, customer service, BPO, or a related role.
Excellent verbal and written communication skills.
Good problem-solving and interpersonal skills.
Basic knowledge of MS Office and CRM/customer support tools.
Ability to handle multiple queries and work in a quick-paced workplace.
Strong listening skills and a customer-first approach.
Ability to work independently as well as part of a team.
Preferred SkillsHindi and English communication skills; knowledge of additional regional languages is an advantage.
Positive typing and computer skills.
Patience, empathy, and a positive attitude.
Ability to handle difficult customers professionally.
Strong attention to detail.

Key Performance Indicators (KPIs):
Customer satisfaction (CSAT)
First response and resolution time
Ticket/complaint resolution rate
Call/chat handling quality
Customer retention and feedback
Adherence to company processes and service standards

What We Offer:
Competitive salary and incentives
Training and career development opportunities
Supportive and skilled work environment
Opportunities for growth within the organization

📌 Customer Support Executive Kolkata (India)
🏢 Norlox Solutions Private
📍 India