We are looking for a Customer Care Executive to handle calls and enquiries related to diagnostic laboratory services.
Key Responsibilities:
Handle inbound and outbound calls related to diagnostic tests and laboratory services.
Explain lab tests, test procedures, preparation requirements and precautions to customers.
Provide information about test availability, pricing, bookings and appointments.
Follow up with leads received through WhatsApp, calls and marketing campaigns.
Schedule and coordinate diagnostic test appointments.
Coordinate with the laboratory team for customer requirements and bookings.
Maintain accurate customer and lead details.
Follow up with customers regarding appointments and diagnostic services.
Mandatory Requirements:
Prior experience in Diagnostic Labs is mandatory.
Must have knowledge of laboratory test procedures and their precautions.
Should have knowledge of commonly performed diagnostic laboratory tests.
Valuable communication and customer-handling skills.
Should be able to clearly explain test-related information to customers.
Experience handling diagnostic-related calls and enquiries is preferred.
Candidates without prior Diagnostic Lab experience will not be considered.