A Telecaller is responsible for contacting prospective students, understanding their requirements, providing relevant information, handling queries, and following up with interested leads to achieve the assigned targets.
Key Responsibilities
Make outbound calls to prospective leads.
Understand the student requirements and interests.
Provide accurate information about available courses.
Handle queries and resolve basic concerns professionally.
Follow up regularly with interested leads.
Maintain proper records of calls and follow-ups.
Convert interested leads into admissions where applicable.
Achieve daily/weekly/monthly calling and conversion targets.
Coordinate with the counselling/sales team when required.
Maintain skilled communication with every lead.
Required SkillsGood communication skills.
Basic Hindi and English speaking ability.
Confident and polite personality.
Positive listening and convincing skills.
Ability to handle objections.
Comfortable working with targets and follow-ups.