Role & responsibilities
Handle inbound and outbound customer calls, emails, or chats professionally.
Respond to customer inquiries regarding products, services, or company policies.
Resolve customer complaints efficiently and escalate complex issues to the appropriate department.
Maintain accurate records of customer interactions and transactions.
Provide accurate information about products, prices, promotions, and availability.
Handle customer complaints, returns, and exchanges according to company policies.
Coordinate with the sales team and store staff to resolve customer issues.
Maintain records of customer interactions and feedback
Inform customers about recent products, offers, and loyalty programs.
Preferred candidate profile
1 to 2 years of experience in retail customer service, customer care, or front desk roles.
Male Candidates Preferred
Valuable communication and interpersonal skills
📌 Customer Care Executive Nagercoil
🏢 Jeyachandran Textiles
📍 Nagercoil
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