Job Title: Team Manager / Team Lead / SME / SPE – Life & Annuity Operations

Location: [Insert Location]

Department: Operations – Life & Annuity

Reports To: [Insert Reporting Manager]

Job Summary

We are hiring across multiple levels (Team Manager, Team Lead, SME, and SPE) within Life & Annuity Operations. This role supports end-to-end processing across Death Claims, Payouts, Annuitization, Policy Servicing, and Surrender/Liquidation functions. Depending on the level, responsibilities range from transaction processing and subject matter expertise to team leadership and strategic oversight.

Core Functional Areas
Death Claims Processing (Life & Annuity)
Annuity Advantage Payments & Continuation
Annuitization & Liquidation
Payout Processing & Terminal Funding
Pension & Retirement Perks (401(k), 403(b))
Policy Servicing & Benefit Maintenance
Partial/Full Surrenders & Withdrawals
Regulatory Compliance (Taxation, Reg 60, Disclosures)

Role-Based Responsibilities
Team Manager
Lead multiple teams across functions within Life & Annuity operations.




Own end-to-end delivery, SLA adherence, and operational excellence.
Drive strategy, process improvements, and stakeholder engagement.
Manage escalations, risk, compliance, and audit readiness.
Mentor Team Leads and build leadership pipeline.
Team Lead
Manage a team handling death claims, payouts, or servicing processes.
Ensure daily operations meet SLA, quality, and productivity targets.
Handle complex cases and provide guidance to team members.
Support training, performance management, and reporting.
Act as a bridge between Team Manager and operations team.
Subject Matter Expert (SME)
Act as the go-to expert for process knowledge and issue resolution.
Support complex transactions in:
Death claims processing
Annuitization and benefit calculations
Pension and payout processing
Surrenders and liquidation
Conduct quality checks and ensure compliance with regulations.
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📌 Life & Annuity Operations Tm/ Tl / Sme / Spe Hyderabad (India)
🏢 2COMs
📍 India