Experience: Minimum 1+ Years (Residential Apartment Experience Mandatory)
Salary: Based on Performance
Job Responsibilities
Handle incoming calls, emails, and walk-in queries from residents/clients.
Log complaints and service requests in the system.
Coordinate with maintenance and technical teams for timely issue resolution.
Track and follow up on open service requests until closure.
Maintain accurate records and documentation.
Ensure prompt and professional communication with residents/clients.
Escalate unresolved issues to senior management when required.
Requirements
Minimum 1+ years of experience in residential apartment helpdesk operations.
Robust communication and customer service skills.
Ability to coordinate with multiple teams and manage service requests efficiently.
Basic computer knowledge and documentation skills.
Proactive, organized, and able to work in a rapid-paced setting.
Interested candidates can share their updated resume or contact us for further details.