Additional Details

Consultant must be India based, preference is Hyderabad. Resource must be available for flexible hours, including recurring meetings with US Based Stake Holders

Solution Architect who is expert with ITSM and the Platform with technical and functional knowledge of ITSM.

Certifications

Required: CSA, CAD, CTA, ITSM

The SA will own platform design across the ITSM workstreams, with primary responsibilities including:
Authoring Technical Design Documents (TDDs) for platform features and configurations
Driving TDD reviews and securing approvals through the Architecture Review Board (ARB)
Leading design decisions in alignment with ServiceNow best practices and client requirements
Serving as the ServiceNow design authority within a three-party delivery model (ServiceNow owns design; SI owns delivery)




Coordinating with SI delivery leads to ensure design intent is accurately implemented
Engaging directly with customer stakeholders on design direction and platform decisions

Candidate Profile :
Robust ServiceNow ITSM platform knowledge
Demonstrated ability to produce high-quality TDDs and navigate ARB or similar governance processes
Experience with requirements gathering, business process analysis, and BPC-related activities.
Comfortable working autonomously in a quick-paced, multi-party engagement
Solid written and verbal communication skills; able to represent ServiceNow credibly with a sophisticated client
Experience in co-delivery or SI partner models preferred

📌 Servicenow Architect Secunderabad
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📍 Secunderabad