Key Responsibilities:
Welcome and assist guests in a courteous and skilled manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, bookings, and guest inquiries.
Operate the IDS Hotel Management Software for reservations, billing, and front office operations.
Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Handle guest requests, complaints, and feedback promptly.
Maintain accurate guest records and prepare daily front office reports.
Ensure compliance with hotel policies and service standards.
Requirements:
Bachelor's degree or Diploma in Hotel Management or a related field.
Minimum 1–2 years of experience in a hotel front office.
Working knowledge of IDS Hotel Management Software is mandatory.
Excellent communication and interpersonal skills.
Proficiency in MS Office and email correspondence.
Ability to work in rotational shifts, including weekends and holidays.
Strong customer service orientation and problem-solving skills.
What We Offer:
Competitive salary.
Food and accommodation (if applicable).
Professional work setting.
Opportunities for career growth and development.
Join our team and be a part of delivering exceptional hospitality experiences!