Key Responsibilities:
Supervise the day-to-day operations of the showroom floor.
Ensure bikes, accessories, displays, price information, and promotional materials are properly maintained.
Welcome customers and understand their requirements.
Coordinate with sales executives to ensure customers are attended to promptly.
Monitor walk-ins, enquiries, test rides, bookings, and follow-ups.
Support the sales team in converting enquiries into bookings.
Ensure proper documentation for bookings, finance, insurance, and vehicle delivery.
Coordinate with the finance, insurance, service, and delivery teams.
Handle customer queries and resolve basic customer complaints.
Monitor sales executives' performance and daily activities.
Maintain showroom discipline, appearance, and customer experience standards.
Track daily showroom performance and share reports with the dealership management.
Ensure proper display and availability of vehicles and promotional schemes.
Coordinate vehicle movement between showroom, stockyard, PDI, and delivery areas.