Job Title: Customer Support Executive
Employment Type: Full time
Location: Noida (On-site)
Experience: 2–3 years
Role Overview:
We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The ideal candidate will be responsible for assisting customers, resolving queries and complaints, providing accurate information and ensuring a positive customer experience across all support channels.
Key Responsibilities
Respond to customer queries through phone, email, chat and other support channels.
Understand customer concerns and provide timely, accurate and effective solutions.
Handle customer complaints professionally and work toward satisfactory resolutions.
Follow up on open issues and ensure timely closure.
Maintain accurate records of customer interactions, queries and resolutions.
Coordinate with internal teams such as Sales, Operations and Product Development to resolve customer issues.
Maintain a professional, empathetic and customer-friendly approach at all times.
Requirements
Bachelor's degree in any discipline; relevant customer service experience is preferred.
2–3 years of experience in customer support, customer service, BPO or a similar role.
Excellent verbal and written communication skills.
Positive listening, problem-solving and interpersonal skills.
Ability to handle difficult customers calmly and professionally.
Strong attention to detail and ability to manage multiple customer queries.
Valuable time-management and organizational skills.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
What was your last inhand salary ?