Location: Jaipur | Job Type: Full time, WFO
Experience: 1–5 Years
Key Responsibilities
Handle day-to-day communication with clients and key accounts.
Resolve queries related to shipments, deliveries, NDR, RTO, COD, and delays.
Coordinate with internal operations and courier partners for timely issue resolution.
Manage NDR follow-ups and ensure successful delivery attempts.
Maintain strong relationships with assigned clients and ensure customer satisfaction.
Track shipment and account performance and maintain regular reports.
Handle escalations and ensure timely closure of client concerns.
Coordinate with sales and operations teams for smooth client servicing.
Requirements
1–5 years of experience in Logistics, Courier, E-commerce, D2C, Customer Support, or KAM.
Good communication and client-handling skills.
Strong follow-up and coordination abilities.
Basic knowledge of NDR, RTO, COD, and shipment processes.
Good working knowledge of MS Excel/Google Sheets.
Ability to manage multiple clients and tasks in a rapid-paced environment.