Portico Service Apartments | Kozhikode, Kerala

Portico Service Apartments, a professionally managed serviced apartment property in Kozhikode, is looking for an experienced and responsible Receptionist / Front Office Manager to oversee our front office operations and ensure a smooth experience for our guests.

Key Responsibilities
Manage the day-to-day operations of the front office and reception.
Handle guest check-ins, check-outs, enquiries and requests.
Supervise and coordinate front office and reception staff.
Manage reservations and room availability across booking platforms.
Coordinate bookings from Airbnb, Booking.com, MakeMyTrip and direct enquiries.
Handle guest communication before, during and after their stay.
Maintain accurate guest records, payments and documentation.
Coordinate with housekeeping and maintenance teams to ensure apartments are ready for guests.
Monitor room availability, extensions, cancellations and early check-outs.
Handle guest complaints and resolve issues professionally.
Coordinate with corporate clients, travel agents and other booking partners when required.
Ensure proper collection and verification of guest ID documents.
Monitor daily front office operations and prepare necessary reports.




Maintain Portico's service standards and ensure the reception area and guest-facing operations are well managed.

Requirements
Previous experience in front office, hotel, serviced apartment or hospitality operations.
Good communication and interpersonal skills.
Ability to manage a team and handle day-to-day operational responsibilities.
Comfortable using computers and online booking platforms.
Basic knowledge of MS Office / Google Workspace.
Ability to handle guests professionally, including during difficult situations.
Positive organisational and problem-solving skills.
Fluency in English and Malayalam is required. Hindi or other languages will be an advantage.
Candidates with experience in Airbnb, Booking.com, MakeMyTrip or hotel PMS systems will be preferred.

What We’re Looking For

Someone who is responsible, organised and guest-focused, and can independently manage the front office while coordinating with the rest of the operations team.

Location: Kozhikode, Kerala
Employment Type: Full time
Experience: Prior hospitality/front office experience preferred

Pay: ₹10,000.00 - ₹14,000.00 per month

Perks:
Food provided

Work Location: In person

📌 Hotel Receptionist Kozhikode (India)
🏢 Portico Property Management
📍 India