Customer Care Executive

Job Type: Full time
Experience: 6 Months–5 Years

Job Summary

We are looking for a professional and customer-focused Customer Care Executive to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience.

The candidate should have good communication skills, patience, discipline, and the ability to handle customers professionally.

Key Responsibilities
Handle customer calls, queries, and requests professionally.
Provide accurate information about products, services, and processes.
Understand customer concerns and provide appropriate solutions.
Follow up with customers when required.
Maintain proper records of customer interactions.
Coordinate with internal teams to resolve customer issues.
Handle customer complaints politely and professionally.
Ensure timely response and proper follow-up on customer queries.
Maintain discipline and follow company processes and guidelines.




Complete assigned responsibilities within the required timelines.

Requirements
Graduation is mandatory.
Valuable communication skills in Bengali, Assamese, Hindi, and English.
6 Months–5 Years of experience in customer care, customer service, BPO, telecalling, or a similar role.
Good listening and problem-solving skills.
Skilled and polite approach while communicating with customers.
Must be disciplined, punctual, and responsible.
Ability to handle multiple customer queries efficiently.
Basic computer knowledge and familiarity with email and MS Office.
Ability to work as part of a team and follow established processes.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:
Paid sick time
Paid time off

Work Location: In person

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