The Office Supervisor is responsible for managing the daily operations of the immigration office, supervising staff, ensuring smooth workflow, maintaining client records, monitoring CRM updates, coordinating with counsellors and visa filing teams, handling client queries, preparing performance reports, enforcing company policies, and ensuring high standards of customer service and operational efficiency.

Key Responsibilities :
Handling client enquiries and providing accurate information regarding services and processes.
Conducting client meetings, understanding requirements, and coordinating appropriate solutions.
Supervising day-to-day office operations and ensuring smooth workflow.
Monitoring staff performance, attendance, discipline, and task completion.
Coordinating between counsellors, telecallers, filing, accounts, and management teams.




Ensuring proper maintenance and timely updating of client records and CRM.
Following up with clients and monitoring pending cases, documentation, and service timelines.
Handling client concerns and complaints professionally and escalating complex matters to senior management when required.
Monitoring walk-ins, referrals, revisits, and fresh clients and ensuring proper reporting.
Ensuring compliance with office policies, procedures, and service standards.
Preparing daily/weekly operational reports for management.
Supporting staff with training, guidance, and workflow coordination.

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Office Supervisor Jalandhar
🏢 FUTURE FIRST IMMIGRATION
📍 Jalandhar