Responsibilities:
Handle customer queries and provide required information or resolution within the defined timelines.
Manage inbound and outbound calls, emails and chat support as per operational requirements.
Resolve customer escalations effectively while maintaining a qualified and empathetic approach.
Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
Maintain high levels of customer satisfaction and service quality.
Track and update the status of ongoing customer escalations in the CRM system.
Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.

Requirements:
Customer-first mindset
Active listening skills
Patience and empathy
Positive communication skills
Ability to work in rotational shifts, weekends, or holidays as and when required

Pay: From ₹25,000.00 per month

Advantages:
Health insurance
Life insurance
Paid sick time
Provident Fund

Application Question(s):
Are you from Gurgaon or willing to relocate?

Education:
Bachelor's (Required)

Work Location: In person

📌 Customer Support Associate Gurugram
🏢 Benepik
📍 Gurugram