We are looking for a Customer Service Executive for Mumbai Location to manage customer queries and complaints across multiple channels and ensure timely and effective resolution.
Principal Responsibilities
Handle incoming customer queries and complaints through calls and emails
Understand customer concerns and provide accurate information and appropriate resolutions.
Coordinate with internal teams to resolve customer issues within defined timelines.
Maintain proper records of customer interactions and complaints in CRM
Follow up on unresolved queries and ensure timely closure.
Identify recurring customer issues and highlight them to the relevant teams.
Job Requirements
Excellent verbal and written communication skills.
Proficiency in English and Hindi; knowledge of additional Indian languages will be an advantage.
Solid customer-handling and problem-solving skills.
Positive listening and interpersonal skills.
Ability to multitask and work in a rapid-paced environment.
Basic proficiency in MS Office and customer service/ticketing tools.
Eligibility
Graduate in any discipline.
Minimum 1 year of experience in Customer Service, Customer Support, Helpdesk, or a similar role.
Candidates comfortable working from Santacruz, Mumbai.
📌 Customer Service Executive Mumbai
🏢 Andromeda Sales and Distribution
📍 Mumbai
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