Sr Administrator (Support & Operations)

Madurai, Tamil Nadu

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities
To adhere to quality standards, regulatory requirements and company policies.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
To ensure positive customer experience and CSAT through First Call Resolution ,



minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

The candidate will design, implement, and operate AWS Platform‑as‑a‑Service (PaaS) and managed cloud services to build scalable, secure, and cost‑optimized cloud solutions. The role involves working closely with customers to deliver application platforms, data platforms, automation, security, and observability solutions using native AWS services and best practices.

The candidate is expected to focus on cloud‑native architectures , serverless, container platforms , managed data services , and event‑driven solutions , minimizing infrastructure management overhead.

📌 Sr Administrator Support & Operations Madurai
🏢 HCLTech
📍 Madurai