6 months to 3 years of experience in IT Support/Desktop Support
Windows/ Linux troubleshooting
Hardware and software troubleshooting
Microsoft 365
Active Directory
Basic networking
Ticketing/ITSM
Remote support
Valuable communication and documentation skills
Firewall administration – SonicWall/Sophos
Networking – VLAN, routing, switching, VPN
Windows/Linux server administration
Network/server monitoring