Skill required: Chat - Service Desk Non-Voice Support
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Chat Support Associate is the primary Doer for the Client Tier 1.5 chat support function. The role acts as the first point of contact for learners over chat,
resolving learning administration and Workday LMS-related queries end-to-end with domain accuracy, speed, and professional communication. As a Tier 1.5 role, the Associate also executes select learning admin transactions that would traditionally sit with Tie
• Candidate who is valuable in email and chat process who is good in typing is what is preferred here
• Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? • Primary skill - Service Desk Non-Voice Support - P1
• • Education: Bachelor s degree (B.A B.Com B.Sc B.Tech or equivalent).
• • Experience: 1to3 years in learning administration, service desk, helpdesk, or chatcustomer support.
Roles and Responsibilities: • Chat Support & Query Resolution
• • Ser