JOB TITLE: Customer Relationship Manager (CRM)
Industry: Construction / Real Estate
Location: Chennai
Experience: 2–4 Years
Employment Type: Full time

Job Summary

We are looking for a customer-focused CRM professional to manage client relationships, coordinate with internal teams, and ensure smooth communication throughout the construction project lifecycle.

Key Responsibilities
Handle customer enquiries, follow-ups, requests, and complaints professionally.
Maintain regular communication with clients regarding project progress and timelines.
Coordinate with Sales, Site, Projects, Accounts, Design and Management teams.
Track customer requirements and ensure timely resolution of issues.
Maintain customer details, follow-ups, documents and communication records.
Coordinate site visits, meetings, project updates and handover activities.
Follow up on pending payments and customer documentation when required.
Collect customer feedback and maintain valuable long-term relationships.




Prepare daily/weekly/monthly CRM and customer status reports.
Ensure a smooth customer experience from booking/project initiation through completion and handover.

Requirements
Any Graduate; candidates with Construction / Real Estate experience preferred.
2–4 years of experience in CRM, customer service, client coordination or similar roles.
Valuable communication and customer-handling skills.
Robust follow-up, coordination and problem-solving abilities.
Good knowledge of MS Excel, Word and CRM software.
Tamil & English communication skills preferred.

Key Skills

CRM | Customer Handling | Client Coordination | Follow-up | Complaint Resolution | Construction Coordination | MS Excel | Documentation | Communication | Reporting

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Customer Relationship Manager T Nagar (India)
🏢 JMB GROUP
📍 India