Position

Reservation Executive / Reservation Coordinator

Department

Front Office / Reservations

Reports To

Front Office Manager / Revenue Manager

Job Summary

Responsible for handling room reservations, enquiries, modifications, cancellations, and guest communication while ensuring accurate booking information and maximizing room revenue.

Key Responsibilities
Handle reservations through telephone, email, website, OTA, and other booking channels.
Process current bookings, modifications, cancellations, and confirmations accurately.
Maintain updated reservation records and ensure correct room availability.
Coordinate with Front Office, Housekeeping, Sales, and Revenue teams regarding room inventory and guest requirements.
Provide accurate information on room types, rates, packages, facilities, and hotel policies.
Follow up on tentative reservations and ensure timely conversion of enquiries into bookings.
Monitor no-shows, cancellations, amendments, and overbooking situations.
Ensure all guest preferences and special requests are properly recorded and communicated.
Assist in maximizing occupancy and room revenue through effective reservation handling.




Prepare and maintain daily reservation reports and booking records.
Handle guest queries and complaints professionally and ensure prompt resolution.
Ensure compliance with hotel reservation procedures and standards.

Skills & Competencies
Good communication and interpersonal skills.
Solid knowledge of hotel reservation procedures and PMS.
Good understanding of OTA and online booking platforms.
Solid attention to detail and accuracy.
Customer-focused with a professional attitude.
Good negotiation and follow-up skills.
Ability to work under pressure and meet deadlines.
Basic knowledge of room rates, inventory, and revenue management.

Qualifications & Experience
Diploma/Degree in Hotel Management, Hospitality, or a related field.
Previous experience in hotel reservations/front office is preferred.
Candidates with relevant hotel industry experience will be preferred.
Immediate joiners preferred.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Reservation Executive Coimbatore (India)
🏢 KISCOL GRANDS HOTEL
📍 India