Key Responsibilities
Greet and assist patients, attendants, and visitors in a polite and skilled manner.
Register current and existing patients and maintain accurate patient information.
Schedule, confirm, reschedule, and cancel appointments.
Handle telephone calls, enquiries, and patient requests.
Guide patients to the appropriate doctor, department, or service.
Coordinate with doctors, nurses, billing, insurance, laboratory, pharmacy, and other departments.
Explain hospital procedures, services, and basic billing-related information to patients.
Maintain front-office records, registers, and daily reports.
Support OPD/IPD admission and discharge procedures as required.
Handle cash/card/UPI transactions when assigned and maintain proper documentation.
Ensure patient confidentiality and follow hospital policies and procedures.
Handle complaints professionally and escalate issues to the appropriate supervisor.
Maintain a clean, organized, and welcoming reception area.

Required Qualifications & Experience
Education: Graduation in any discipline.
Experience: Minimum 1+ year of experience in a hospital or healthcare setting.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive Receptionist Thrissur
🏢 Westfort Group of Institutions
📍 Thrissur