Job Title: CRM Executive
Department: Customer Relationship Management
Experience: 1–3 Years
Location: RING ROAD SURAT

Job Responsibilities:
Manage and maintain customer data in the CRM system.
Handle customer queries, follow-ups, and requests.
Maintain regular communication with existing customers.
Coordinate with sales, accounts, and other departments.
Track leads, enquiries, orders, and customer follow-ups.
Prepare daily/weekly/monthly CRM reports.
Update customer information and ensure data accuracy.
Handle customer feedback and coordinate for timely resolution.
Build and maintain positive relationships with customers.
Follow up with customers regarding payments, orders, delivery, or services.

Required Skills:
Valuable communication and interpersonal skills.
Basic knowledge of CRM software and MS Excel.
Valuable follow-up and coordination skills.
Ability to maintain accurate records.
Problem-solving and customer-handling skills.
Hindi/English/Gujarati communication can be an advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sr Crm Executive Surat (India)
🏢 Devika Fibres
📍 India