Process Associate – MBO Operations (NOA / Payments / Escrow)
Role Purpose
Responsible for executing day-to-day operational activities in NOA, Payments, and Escrow processes while ensuring accuracy, productivity, SLA adherence, and compliance with established procedures
Key Responsibilities
NOA
Review contracts and supporting documents.
Validate checklists and audit requirements.
Process owner modifications and contract updates.
Update systems and workflow tools accurately.
Escalate exceptions and missing documentation.
Payments
Process ACH, lockbox, unapplied payments, and manual payment activities.
Research payment discrepancies and exceptions.
Perform data entry and transaction validation.
Ensure payment posting within agreed timelines.
Escrow
Process escrow requests, refunds, balance due activities, and account updates.
Validate supporting documents before processing.
Maintain accurate records and audit trails.
Operational Responsibilities
Achieve daily productivity and quality targets.
Follow SOPs and compliance requirements.
Maintain process documentation.
Participate in training and knowledge-sharing sessions.
Support continuous improvement initiatives.
Required Skills
Valuable analytical and documentation skills.
Understanding of financial operations.
MS Excel proficiency.
Solid attention to detail.
Effective written and verbal communication.
Skill Requirements
0 to 2 years experience in BFSI, Mortgage, Loan Servicing, Payments, or Transaction Processing.