We are seeking a energetic and customer-oriented Booking Manager to join our team and ensure seamless booking operations while delivering exceptional customer experiences.
Key Responsibilities:
Manage the end-to-end booking process for Fortale Living properties.
Respond promptly and professionally to booking inquiries via email, phone, and online platforms.
Maintain accurate booking records and ensure real-time inventory updates.
Coordinate with internal teams to ensure smooth check-ins and check-outs for guests.
Build robust relationships with clients to understand their accommodation needs and provide personalized recommendations.
Handle escalations and resolve booking-related issues efficiently.
Prepare booking and occupancy reports for management.
Stay updated on market trends to optimize occupancy and pricing strategies.