INSIDE Design India Pvt Ltd is one of the leading turnkey interior company for home & office with the state of the art mechanised factory with 50,000 sq. ft at Kochuveli Industrial Estate, Trivandrum.

The candidate will be responsible for handling customer enquiries, maintaining regular follow-ups, coordinating with internal teams, and ensuring a smooth customer experience throughout the project journey.

Key Responsibilities
Handle customer enquiries and maintain regular communication with clients.
Follow up with leads and prospective customers through calls, WhatsApp, email, and other communication channels.
Maintain and update customer and lead information in the CRM system.
Coordinate with the sales, design, and project teams regarding customer requirements.
Schedule appointments, meetings, and follow-ups with clients.
Track leads and ensure timely follow-up to improve conversion.
Maintain accurate records of customer interactions and follow-up status.
Handle customer queries and coordinate with the concerned team for timely resolution.




Follow up with existing customers regarding project updates and requirements.
Prepare regular reports on leads, follow-ups, appointments, and conversions.
Support the sales team in achieving customer and business targets.

Requirements
Relevant experience as a CRM Executive or in a similar customer relationship role is mandatory.
Experience in the interior design, architecture, real estate, home improvement, or related industry will be an added advantage.
Excellent communication and interpersonal skills.
Valuable telephone and customer-handling skills.
Strong follow-up and coordination abilities.
Basic knowledge of CRM software, MS Office, and Google Workspace.
Ability to manage multiple customers and follow-ups efficiently.
Positive attitude and willingness to work in a target-oriented setting.
Candidates should be proactive, responsible, and customer-focused.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Crm Executive Thiruvananthapuram
🏢 INSIDE Design India- Trivandrum
📍 Thiruvananthapuram