Eligibility
Minimum 6 months of experience in Quality / QA
Graduation is mandatory
Positive communication and analytical skills
Willingness to work in rotational/night shifts
Key Responsibilities
Monitor and evaluate calls, chats, or emails as per process requirements.
Identify quality gaps and provide constructive feedback.
Ensure compliance with company and client guidelines.
Prepare and maintain quality reports.
Participate in calibration sessions with operations.
Identify recurring issues and suggest process improvements.
Support training requirements by highlighting quality gaps.
Candidate Profile
We are looking for a detail-oriented and responsible Quality Analyst who can effectively monitor process performance, identify gaps, and contribute towards improving overall customer experience and process quality.
Pay: ₹25,000.00 - ₹30,000.00 per month
Application Question(s):
Are you ok with gurgaon sec 18 and face to face Interview
Do you have experience in quality analyst in bpo industry of min 6 months with experience letter and salary statement
Do you have excellent English and graduate
Are you ok with rotational shifts and 5 days working 2 rotational offs and 1 side cab and 1 side travel allowance 1750 per month
Are you an immediate joiner who can join in 2 days
Education:
Bachelor's (Preferred)
Experience:
Quality analyst bpo : 1 year (Preferred)
Monitor and evaluate calls mails chats etc : 1 year (Preferred)
Maintain quality reports : 1 year (Preferred)
Qa in BPO international : 1 year (Preferred)