Claim Validation & Processing
Review and process warranty and insurance claims submitted by EV dealerships or customers through the CRM/Warranty Management System (WMS).
Validate technical diagnosis reports, diagnostic trouble codes (DTCs), and telematics data for high-voltage batteries, chargers, and powertrains.
Approve or reject claims based on established company warranty policies and standard operating procedures (SOPs).
Coordination & Liaison
Coordinate closely with field service engineers, technical support teams, and R&D; for root-cause analysis of complex EV part failures.
Act as the point of contact for third-party insurance partners, fleet operators, and vendors for component liability and repair approvals.
Facilitate reverse logistics for failed parts (e.g., defective battery modules) from dealerships back to the manufacturing plant or recycling partner.
Data Management & Compliance
Maintain accurate MIS reports, tracking claim ratios, approval TATs, and cost implications.
Track fraudulent or repetitive claims and flag them to quality and management teams.




Ensure compliance with regional automotive standards, consumer protection laws, and safety regulations regarding hazardous EV part handling. [1, 2, 3]

Required Skills & Qualifications
Education: Bachelor’s degree in Automobile/Electrical Engineering, Business Administration, or a related field.
Experience: 3–6 years of experience in warranty claims processing, technical customer service, or motor insurance claims (Automotive or EV sector preferred).
Technical Knowledge: Understanding of EV architecture (battery management systems, powertrains, and charging units) is a robust advantage.
Software Skills: Proficiency in MS Excel (VLOOKUP, pivot tables) and enterprise ERP/CRM/Warranty tools.
Soft Skills: Strong negotiation, analytical problem-solving, and cross-functional communication skills.

Pay: ₹18,218.40 - ₹40,008.55 per month

Perks:
Versatile schedule

Work Location: In person

📌 Senior Executive Claims Navi Mumbai
🏢 Magenta EV Solutions
📍 Navi Mumbai